When I Insist, You Resist. How Not To Create Engagement

On the one hand, the old line, ‘organizations are full of people anxious to be told what to do’ may still be true. Organizations are also full of people resenting hierarchy, or at least, wishing there was less of it, especially the hierarchy that generates politics.

I Insist_You resist
So, here’s how you’re going to do it…

The hierarchical types usually ask, ‘Why won’t they do what I tell them?’

Wouldn’t it be lovely if we could issue clear goals and direction and that they could be well understood? Ideally we could then let people get on with things and be totally engaged in making it happen. But, life and the organization are not that simple.

We’re not talking about bringing social justice to organizations. Nor about the few folks do like being ordered around.Command, insist, resist

The one thing we can take for granted is that if we want to create engagement, this line matters:

When I Insist, You Resist.

While the thinking about applying the idea comes from the likes of Steve de Shazer’s therapy and coaching, it applies equally to management and leadership.

So, when we do know where the organization, or the team is headed it’s increasingly important to create employee engagement, transparency, etc. How do we avoid resistance?

Here’s some practical Solution Focused principles and practices to overcome your insistence and their resistance by getting people engaged from the start:

Slow the Pace 

– It’s counterintuitive, but this will always speed things up.

Develop a deeper understanding

– Help them understand the direction and thereby understand more yourself.

Avoid being the expert who knows exactly what needs to be done

– The people doing the work need to figure out for themselves how it will get done. Besides, collectively they may know more than you! Assume they are the experts – even though they may not know it.

Seek details

– Not just about the obstacles, but what’s already working. Then, how they see direction being implemented.

Find the compelling reasons for change

– Help them see for themselves why the change/direction is necessary, plus how they will get there.

Establish mutually agreed upon goals for change that will bring the project goals to life

– Besides the big picture, how they will get small implementation steps and momentum happening.

Go on. Give it a try!

 

Published by

Alan Kay

Alan Kay. Speeding up Change - Strategy. Customer & Stakeholder Co-creation. Solution Focus. Author & Speaker. Book: Fry the Monkeys - Create a Solution.

2 thoughts on “When I Insist, You Resist. How Not To Create Engagement”

  1. Hi Alan! This is a great concept.
    I was wondering how would it apply to Sales, since I was reading that people agree to purchase after the 5th interaction, but I don’t want to be a pushy sales person either, and I don’t want to “insist”.

  2. Good question. I think that sales people in particular need to ask good questions and listen in order to find out where they fit in with what the customer wants / needs. Then, some customers will want to be ‘sold’. Others will resist. It’s then up to the sales people to decide how hard they want to press. Some know how to insist the client buy. If it’s a complex B2B sale insisting may quickly build resistance. All the more reason why to ask solution focus questions. http://frymonkeys.com/?s=sell&Submit.x=0&Submit.y=0&Submit=Go

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