How do you make sense of negative dialogue during strategic planning?
During a strategic planning project the client agreed to roundtable dialogue sessions. The organization was successful, but elements of its old culture made change difficult. We decided on three groups of roundtables: the customers, distributors and staff. In all three areas the client was worried that there would be disagreement and negativity. Hence, the use of ‘Kitchen table’ dialogue to overcome the negative perceptions.
My colleague Coert Visser kindly a blog that examines this interesting case where the organization had thought there was disagreement and resistance to change, and instead they created purposeful dialogue and progress.
How do you handle negative dialogue in your organization?
More on ‘Kitchen table’ dialogue