How to Dramatically Improve Stakeholder Consultations

Asking stakeholders what they want used to be an exercise in self-flagellation. The assumption was that you had to take everyone’s perspective seriously and literally. Those that complained loudest were given the most attention. Consultations are an important and growing component of aligning organizations, both public and private with the community / customers they represent … Continue reading How to Dramatically Improve Stakeholder Consultations

4 ways stakeholder consultation planning changed conversation in a town

What sort of results would you want from a stakeholder consultation in your town? Here’s the outcomes from the June 15, 2011 Port Hope planning consultation Duncan Mackinnon, one of the the contributors to the town’s brand planning kindly answered my four questions. 1. What were the top 4 things that worked to bring HBIA group together, … Continue reading 4 ways stakeholder consultation planning changed conversation in a town

How organizations reduce complexity in managing stakeholders

A Fry Monkeys roundtable report: Guest authored by Ujjwal Daga An underlying assumption in today’s business is that all stakeholders can never be fully aligned. Customers, investors, suppliers, partners and so on – there are just too many of them, often having competing interests. An easy way to understand the ‘different needs and priorities’ picture is … Continue reading How organizations reduce complexity in managing stakeholders

Why you should care about the stakeholder experience

It’s past time to master stakeholder engagement and experience. It’s simply not enough that many organizations now pay more attention to the customer, even employee engagement. The stakeholder’s experience also has to come to the fore. Why bother to master the stakeholder experience? The previously revered hierarchical, one decision-maker (CEO) organizational model meant that we … Continue reading Why you should care about the stakeholder experience

Solution Focus applications. Beyond theory and coaching

At a recent conference in Athens some Solution Focused enthusiasts from the world of HR said: ‘I love it, but how do I get the people around me using it?’ My response: ‘Try applying it in your projects, not on the people’.   Solution focus (SF) has been around for about 30 years. First, in the world … Continue reading Solution Focus applications. Beyond theory and coaching

Scrap the Polling: Better Questions for Politicians to Ask What Citizens Want

You know the game. Your phone rings during dinner. A researcher wants to, ‘Ask citizens a few questions about…’ What they are doing is phoning enough people to confirm the biases of a politician who’s determined to beat the opposition party … ultimately, to get re-elected. A day later a headline screams, ”Mayor xyz proclaims, … Continue reading Scrap the Polling: Better Questions for Politicians to Ask What Citizens Want

Why work with what’s working?

The stakeholder consultation participant said, “We all have to realize (insert long list of complaints) … and it’s going to get worse!!” The session facilitator responded; “That must be very difficult for you! Let’s go back to the agenda.”   The group had started the day’s work with a review of what was already working … Continue reading Why work with what’s working?

Solution Focus: change applications that make a difference

OK. You’ve got your change tools … in theory. How are you going to apply them? Solution Focus is an approach to change that has existed for 30+ years and its use is now growing in organizations. Like lots of change models, the research that supports the theory and practice is very sound. Its application … Continue reading Solution Focus: change applications that make a difference

About The Author

Alan Kay is a leader in Solution Focused practices in organizations. He has helped many organizations focus on solutions by asking better questions so that they can re-frame problems into solutions. He notes that his clients are the resource for change. A former general manager in the marketing communications sector, his passion is to help … Continue reading About The Author